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Installation and Setup

Server setup

  1. Verify the installation of Windows 2008/2003/2000 with the latest MS Service Pack.
  2. For Windows 2000/NT, verify Microsoft MDAC_TYPE 2.7 or newer has been installed.
  3. If a firewall is being used, open HTTP (80) and SMTP (25) to the mail server being used.

Upgrading Contensive

Upgrading Contensive requires you first uninstall the current version, then install the new version. When the software upgrade is complete, open the Contensive application manager, right click on your server node and click the "Upgrade all running applications". This process upgrades your database schema and content to support the newer build It takes about five to ten minutes per site.

Uninstalling Contensive

  1. Click ccStop.cmd in the Contensive Program Files Directory. This stops the Contensive and IIS Services.
  2. Open Task Manager to verify the following services have been stopped. If they have not after a minute, manually kill them
    • cckrnl.exe
    • ccprocessemail.exe
    • ccservice.exe
    • ccmonitor
    • cchousekeep.exe
  1. Use the Add/Remove Programs in Control Panel to remove Contensive.
  2. After removal, restart necessary IIS services. Running the IISReset command from the command prompt (run as administrator) will do this.

Installing Contensive

  1. You should have the following information available before beginning installation
    1. Contensive Content Server Installation CD or download
    2. A Windows user login account for contensive with username and password. This account should have user privileges and read/write access to the wwwRoot and content files folders.
  2. If a previous version of Contensive is installed backup all content, both database and content files.
  3. Verify that the Service Control Manager (Services under Administrative tools) is closed. If left open, this may prevent windows from correctly installing the services.
  4. Run the Contensive installation program.
  5. When complete, the Configuration Wizard will start. It describes and tests your DCom settings that follow:
    1. Open DComCnfg from the wizard, or at the run prompt, navigate to Component Services > Computers > My Computer > dcomcnfg
    2. Locate ccKrnl.KernelServices object
    3. Right click and go to Properties.
    4. Under the General Tab, Use ?Default? authentication type
    5. Under the Security, Select "Use Custom Access Permissions", and add Everyone allow access. Select Use Custom Launch Permissions, and add Everyone allow launch.
    6. Under the Identity Tab, select ?This User?, and enter the local Contensive user account.
    7. When you continue, Contensive will start
  6. Go to the Program Files\kma\Contensive folder, and make sure
    1. Email Out folder has Read/Write permissions for Everyone.
    2. Log folder has Read/Write permissions for Everyone

This page was last reviewed 10/6/2013 11:14:57 AM