The importance of responding to customers online could not be more prevalent as reviews continue to grow more than ever before. Aside from the fact that reviews from customers help others decide whether they should visit a business or not, reviews are now more prevalent on search results pages meaning a lot of eyes can see what is being said about ...

Amazing customer service may seem like a lot of extra work on a short-term basis, but it does improve your brand image and goodwill, which means a lot in the long run. No matter how big or small your business is, you must focus on making your customers happy. There are many ways to do this with the strength of your product, with free incentives tha...

Is your social media falling flat? Don't sweat it; many hours have gone into perfecting the use of this not-so-secret weapon. Facebook, Google+, Twitter, Pinterest, and Instagram strategies are outlined in detail below. Once you understand how they all work and which will suit your business best, learn how to handle them and other factors such as S...

Mobile apps are not for big name brands only. Nowadays, more and more mid-size and small businesses are jumping on the mobile trend. These companies stay ahead of the competition and understand that it's not enough to only have a mobile-friendly website. Having a mobile application increases and expands customer interaction with your products and s...

Listings are an online summary of essential information for your business that serve as a powerful tool to help customers find you online and in real life. Here's what you need to know: NAP+W No, we didn't fall asleep on the keyboard. NAP+W is the acronym that explains all the information that should be included in business listings. Name, addres...